Moodle Help & Support (Student)

This is one of many help and support pages that are available about the University of Nottingham's Moodle online learning environment. If you have any questions or queries concerning Moodle then contact information is at the bottom of this page. As a first step to finding the information you are looking for why not check out our FAQ - Your questions answered or try the SEARCH box below.

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Moodle System Requirements

We recommend

  • Desktop Computer (either Windows or Apple) with broadband Internet connection (at least 2Mb is suggested)
  • Moodle can be accessed on web connected Mobile devices (iPhone, iPad, Android Phone or Tablet).
    Due to the limitations of mobile internet it may not be possible to view all files in your module, load audio/video or upload files.
    4G internet connection (H+ or greater) is suggested as a minimum. It is best to use MobileSafari or Google Chrome browsers.
  • Web browser: Most recent Google Chrome, recent Mozilla Firefox, recent Safari or Edge.
    Disclaimer: Not all Browsers may support all functionalities in Moodle, E.g. Chrome may not support keyboard shortcuts while submitting assignments.
  • The browser must be set to accept ALL cookies and to show the newest version of a page. Select the Wikihow webpage to see how to enable cookies in your web browser
  • Pop-up blocker should be disabled
    Note that some toolbars such as Google and Yahoo! may have popup blockers by default - it is best not to have such toolbars if possible.
  • JavaScript should be enabled

Plugins and hardware

You may need other plugins to enable you to view certain types of content

  • For Microsoft Office files, viewers provide a means for people who don’t have Office programs to see Office files.  An option is to install a free alternative to Office – Open Office

  • Adobe PDF files can be viewed by downloading the free Adobe Acrobat Reader from

Mobile app

Mobile apps are available on the Apple Store and Google Play.

Not all features and functions are available on the apps, and we recommend using a mobile browser for those.

Trouble Shooting


Please download one of these up-to-date, free and excellent browsers:

If you can't change your browser because of compatibility issues, consider one of the alternatives such as Chrome or Firefox. They are free, they are updated regularly, have great support for modern web standards and they will allow you to have a safer and fuller online experience.

If you are on a computer that is maintained by an admin and you cannot install a new browser, ask your admin about it.

Moodle is also compatible with both Android and Apple tablets and phones

Check my browser:

The table below shows the specification of your browser, along with a contact address for IT if you require assistance.

Select this 'Check my browser' page to check what browser you have.

How to accept cookies

Select for instructions of how to enable cookies in your internet browser.

How to clear your browser's cache

How to clear your browser's cache

Broad Band Speed

Select to check your broadband speed

Do I have Popup blockers?


In Firefox, you can add specific websites to an allowed or exceptions list. Once you add a site to this list, pop-ups from that site are always visible. Mozilla's support pages show you how to manage pop-up blocker settings in  Firefox.


In Chrome you can add specific sites to an allowed list so pop-ups for that site always appear. For more information on how to manage pop-up settings in Chrome, have a look at Google's support documentation.


Check the details on Safari to configure blockers to be disabled on University websites (remember to include katura, turnitin echo360 and other associated systems)

Edge (Win 10)

  1. Right-click on the Windows icon (lower-left corner of the screen), then click on Settings.
  2. Type "pop" or "block" into the search box on the window that comes up, and select "Block or allow pop-ups" from the suggested entries.
  3. Internet Properties window comes up, with the Privacy tab selected.  Make sure the "Turn on Pop-Up Blocker" checkbox is checked, then click on the Settings button
  4. Pop-Up Blocker Settings window comes up.  Add [in the "Address of website to allow" box] the URL address of the website for which you want to allow pop-ups, and click on the Add button (add more addresses if you want, in the same manner).
  5. Click on Close to apply the changes and close the window.
  6. Click on OK in the Internet Properties window to apply the changes and close the window.


It is not possible to enable popups from only specific sites in Edge. To disable the pop-up blocker in Microsoft Edge:

  1. In the new Microsoft Edge , go to Settings and more  > Settings  > Site permissions.
  2. Select Pop-ups and redirects.
  3. Move the Block toggle to Off.

iOS (iPad, iPhone, iPod touch)

The Safari pop-up blocker can be turned on and off on an iOS device as follows:

  1. From the home screen, open the Settings app.
  2. Scroll down the list and tap the Safari option.
  3. In that new list, find the GENERAL section.
  4. In that section is an option called Block Pop-ups. Tap the button to toggle the option on and off. It will turn green to indicate that Safari is blocking pop-ups.


Popup’s can be turned off on android’s default browser by:

  1. Open the browser app. (for example it could be called Browser, Internet or Chrome).
  2. At the top right of the program select More alternatively it could be Settings or 3 vertical dots.
  3. Select Settings from the menu.
  4. Click Advanced.
  5. Untick Block pop-ups.