Help and Support (Staff)

This is one of many help and support pages that are available about the University of Nottingham's Moodle online learning environment. If you have any questions or queries concerning Moodle then contact information is at the bottom of this one-page sheet. Please browse or use the SEARCH box below.

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Moodle Help & Support 


Sometimes you may need to clear your browser's cache to be able to see updated content more effectively.

One example of when you need to clear your cache is if your Turnitin page is not looking quite right (e.g., dates and similarity scores aren't displaying correctly)

Further troubleshooting of browsers and systems

Here's how to clear your cache

In Firefox

  • On the Settings menu (Settings icon is on the far right) click Options
  • Choose the Advanced icon
  • Select Network
  • Under Cached Web Content click Clear now.
  • Close the browser and reopen


In Internet Explorer

 Open the Internet Options menu

  • Select the General tab
  • Under Browsing history, click Delete.
  • Un-check the Preserve Favorites website data box.
  • Check the Temporary Internet files, Cookies, and History boxes.
  • Click Delete. And then OK
  • Close the Internet Explorer window and reopen.


In Chrome

  • Options icon > History > Click Clear browsing data
  • Ensure Cached images and files is checked
  • Click Clear browsing data
  • Close the browser and reopen


Further help

See also for more detailed information

and Further troubleshooting of browsers and systems in Moodle Help


Queries, comments or questions?

Please contact your local elearning support team.

Phone: (0115 95) 16677
or email:

Phone: (0574) 8818 0000 (ext. 8915)

or email:

Phone: (03) 8924 81 99
or email:


If you have any comments on how you think this help can be improved then please email

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