Moodle Help & Support 


This refers to Moodle 3.11 from August 2022 onwards

Sometimes you may need to clear your browser's cache to be able to see updated content more effectively.

One example of when you need to clear your cache is if your Turnitin page is not looking quite right (e.g., dates and similarity scores aren't displaying correctly)

Further troubleshooting of browsers and systems

Here's how to clear your cache

In Firefox 

  1. Open Firefox
  2. On the 'Open menu' (Hamburger icon in the top right) select 'Settings' 
  3. Choose the  icon (left hand column)
  4. Select 'Cookies and Site Data'
  5. Make sure the "Cached Web Content" box is ticked and click on the 'Clear' button.
  6. Close the browser and reopen

In Internet Explorer  

 Click on the Cogwheel icon (top right) and select 'Internet Options' from the drop-down menu  

  • Select the General tab
  • Under 'Browsing history', click on the Delete button. 
  • Un-check the 'Preserve Favorites website data' box.
  • Check the 'Temporary Internet files and website files', 'Cookies and website data', and 'History' boxes.
  • Click 'Delete' and then when you return to the 'Internet Options' screen, click 'OK'
  • Close the Internet Explorer window and reopen.

In Chrome  

  • On your computer, open Chrome.
  • At the top right, click 'More' (or the three dots) .
  • Click Settings  
  • Scroll down and click Privacy and Security
  •  click the arrow next to 'Clear browsing data'   
  • Check the boxes next to 'Cookies and other site data' and 'Cached images and files'.
  • Click on the 'Clear data' button.
  • Close the browser and reopen

In Edge  

  1. Open Microsoft Edge
  2. Click on the '...' at the top of the browser
  3. Select Settings  
  4. From the Menu options (hamburger) on the left, select 'Privacy, search and services'  
  5. Under 'Clear browsing data', click on the 'Choose what to clear' button  
  6. Check the boxes for 'Cookies and other site data' and 'Cached images and files'
  7. Click on the 'Clear now' button
  8. Close browser and reopen

Further help

See also for more detailed information

and Further troubleshooting of browsers and systems in Moodle Help

Queries, comments or questions?

Please contact your local elearning support team.

Phone: (0115 95) 16677
or contact via the Self Service Portal

Phone: (0574) 8818 0000 (ext. 8915)

or email:

Phone: (03) 8924 81 99
or email:


If you have any comments on how you think this help can be improved then please email

  • No labels