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Moodle Help & Support (Student)

This is one of many help and support pages that are available about the University of Nottingham's Moodle online learning environment. If you have any questions or queries concerning Moodle then contact information is at the bottom of this page. As a first step to finding the information you are looking for why not check out our FAQ - Your questions answered or try the SEARCH box below.

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Your document: please check

  • Filename consists of no more than 40 characters (you may get an error message if filename is too long: it will be "XML Response could not be parsed")   See our advice on naming your files

  • File size less than 40 MB 
  • Number of pages less than 400
  • A minimum of 25 typed electronic words
  • Filename must not contain unrecognizable (non-alphanumeric) characters in the submission title, such as & , . ( ) % # ‘ “ / \ – { } [ ] < > : ; @. 
  • Must not contain spaces between e v e r y   l e t t e r
  • There have been reports that headers have prevented students from being able to submit their assignment. If your submission is not initially accepted please remove the headers and try submitting again.
  • If at all possible, keep to ONE column of text per page
  • When adding a title please keep it relatively short as long titles affect the rendering size of files downloaded from Turnitin such as feedback. 
  • Accept or reject all changes/edits in your document and switch off Track Changes before submitting it (if you don't do this, Turnitin will match everything in the deleted and formatted text, thus falsely inflating the similarity index)
  • Must be one of the following file types
    1. Microsoft Word® (.doc / .docx)
    2. OpenOffice Text (.odt)
    3. Google Docs via Google Drive
    4. WordPerfect®  (.wpd)
    5. PostScript (.ps/.eps)
    6. Adobe® PDF  (if a scanned document it must contain at least 25 typed words that can be highlighted) (Recommended format)
    7. Microsoft PowerPoint® (.pptx, .ppt, .ppsx, and .pps) (Will be converted to static PDF)
    8. Microsoft Excel® (.xls and .xlsx) (Will be converted to static PDF)
    9. HTML 
    10. Rich text format (.rtf)
    11. Plain text (.txt)
    12. Hangul Word Processor file (.hwp)

Note – Turnitin may ‘accept’ other filetypes, but they do not generate a similarity report nor can they be marked by GradeMark, so please stick to the filetypes listed above. PDF is recommended.  Specifically the following are not supported:

    1. Microsoft Works (.wps).
    2. Apple Pages file types.
    3. Spreadsheets created outside of Microsoft Excel (i.e. .ods).
    4. Open Office files saved as .doc, or Google Drive .odt files
    5. Microsoft Word 2007 macros-enabled files .docm (.doc and .docx are fine)

More on filetypes

System requirements

  • Microsoft® Windows® Vista Service pack 1, Windows® 7,
    Mac OS X v10.4.11+
  • 3GB of RAM or more
  • 1024x768 display or higher
  • Broadband internet connection
  • Firefox 15+, Chrome 23+, Safari 5+, Internet Explorer 9, 10, 11 (Not Internet Exlorer 8 or below)
  • Internet browser set to allow all cookies from Turnitin.com/Submit.ac.uk
  • Javascript enabled
  • Firewall must be set to allow
    • *.moodle.nottingham.ac.uk
    • *.turnitin.com
    • *.submit.ac.uk
    • *.edgecastcdn.net
    • *.edgecast.net
  • Pop-ups must be enabled: ensure that your browser allows pop-ups from submit.ac.uk and moodle.nottingham.ac.uk
    Many University computer room computers have popups disabled when you first log on. Check for an error message and the option to allow pop-ups from these sources.

While submitting

  • Before submitting (or marking) Turnitin for the first time you will be asked to agree to TurnitinUK’s terms and conditions (popups are required for this)

  • If you are using a Mac we would recommend using a browser other than Safari, at least until you have accepted the user agreement - e.g., Chrome or Firefox.

Successful submission and receipts

Turnitin will send you an email receipt which you will recive in your University email inbox.

Also when you have submitted successfully, a popup will appear showing the Turnitin Paper ID and the first part of your text (this is unformatted but your file will retain the formatting). Recommended: Note down the Turnitin submission ID number or print that web page (Use the “Print Screen” button).

As well as the emailed receipt, Turnitin also provides students with the ability to print a digital receipt at any time, once you have submitted. Click on title of your submission from the same page where you submitted your assignment. 

The Turnitin Document Viewer will open showing the document you uploaded. Click on the 'Download' icon (highlighted below)

and select the 'Digital Receipt' option to download and print your digital receipt.

Originality reports and similarity scores are normally generated within 10-15 minutes but a second submission to the same assignment within 24 hours will be delayed for 24 hours. If Turnitin is busy reports will also be delayed. (Submission will show as “Pending” while the report is being generated.)

Note – some assignments may be set up by lecturers to NOT show originality reports to students.

Your submission has been unsuccessful if:

  • There is a Submit to Turnitin button
  • You get an error message or see a paper title but not the Paper ID

There is likely to be something wrong with your file – go through the requirements above then click Submit paper to resubmit a new file.


Unsuccessful submission of assignment to Turnitin

If you attempt to submit your assignment through Turnitin and the following message appears in your submission screen: Submit to Turnitin then your submission has not been received by Turnitin.

Please click on the link to ‘Submit to Turnitin’ and hopefully this will then submit your assignment, however if this does not work we recommend you go through the submission checklist (listed above) to ensure there is nothing listed that is preventing your submission from being successfully uploaded. If this still does not work then please contact learning-technologies@nottingham.ac.uk.